Acceptable Use Policy

This Acceptable Use Policy applies to all individuals and organisations accessing or interacting with our website.

It covers:

• Accessing and browsing website pages
• Using contact forms and enquiry facilities
• Viewing or downloading website resources
• Interacting with website content and functionality
• Accessing any online services made available through our website
• Using our website from personal, business or organisational devices

This policy applies regardless of the device, browser or network used to access our website.

You may use our website for legitimate, lawful and appropriate purposes.

Permitted activities include:

• Browsing information about our company and professional services
• Researching health and social care consultancy services
• Accessing publicly available information and resources
• Contacting us regarding legitimate business enquiries
• Requesting information about our consultancy services
• Downloading or printing website materials where permitted
• Sharing links to publicly accessible website pages
• Using the website for other reasonable informational or business purposes

You must use our website responsibly and comply with all applicable laws and regulations.

You must not use our website in any way that is unlawful, harmful, fraudulent, disruptive or otherwise inconsistent with its intended purpose.

Prohibited activities include, but are not limited to:

Unlawful or Fraudulent Activity

• Using the website to commit or facilitate unlawful acts.
• Submitting false, misleading or fraudulent information.
• Impersonating another individual, business or organisation.
• Misrepresenting your identity, authority or professional qualifications.
• Using the website to infringe the legal rights of others.

Malicious or Harmful Activity

• Uploading, introducing or distributing viruses, malware, ransomware, spyware or other harmful software.
• Attempting to damage, disable or interfere with website functionality.
• Conducting unauthorised security attacks or penetration testing.
• Attempting to gain unauthorised access to systems, accounts, databases or infrastructure.
• Exploiting or attempting to exploit website vulnerabilities.

Disruptive or Abusive Behaviour

• Using the website to harass, threaten, intimidate or abuse others.
• Submitting offensive, discriminatory, defamatory or otherwise unlawful content.
• Sending unsolicited bulk enquiries or spam through website forms.
• Deliberately submitting excessive requests designed to overload website systems.
• Interfering with another visitor's lawful use of the website.

We reserve the right to take appropriate action where we reasonably believe prohibited activity has occurred.

Users must not attempt to compromise the confidentiality, integrity or availability of our website or associated systems.

You must not:

• Attempt to bypass authentication or other security controls.
• Access areas of the website or infrastructure without authorisation.
• Intercept or interfere with communications between the website and its users.
• Conduct denial-of-service or distributed denial-of-service attacks.
• Attempt to access, extract or modify data without permission.
• Use automated processes to identify or exploit security weaknesses.
• Introduce harmful scripts, code or executable content.

Unauthorised access or interference may constitute an offence under applicable legislation, including the Computer Misuse Act 1990.

Where appropriate, we may report suspected unlawful activity to relevant authorities.

Automated access to our website must be lawful, reasonable and must not interfere with website performance, security or availability.

You must not, without our prior written authorisation:

• Conduct large-scale automated extraction of website content or data.
• Use scraping software to systematically reproduce substantial portions of our website.
• Use bots or automated tools to overload website infrastructure.
• Circumvent technical restrictions designed to protect our website.
• Collect personal information about other visitors or users without an appropriate lawful basis.
• Republish or commercially exploit extracted website material in breach of applicable intellectual property rights.

Ordinary use of legitimate search engines and other authorised indexing technologies is permitted, provided it does not compromise website security or performance.

Nothing in this section restricts activities that are expressly permitted by applicable law.

All original website content, branding, written material, graphics, downloadable resources and other protected material remain the intellectual property of Swift Management Services Limited or their respective rights holders.

You may access website content for lawful personal, educational or internal business reference purposes, subject to our Terms and Conditions.

You must not:

• Claim ownership of our original content or materials.
• Remove copyright notices or ownership acknowledgements.
• Reproduce substantial portions of our website for commercial purposes without permission.
• Misrepresent our publications or consultancy resources as your own.
• Use our name, logo or branding in a misleading or unauthorised manner.

Requests for commercial reuse, publication or distribution of our materials should be directed to us in writing.

Where our website provides contact forms, enquiry facilities or other submission features, you agree to provide accurate, relevant and lawful information.

You must not submit:

• False or deliberately misleading information.
• Content that infringes another person's intellectual property or privacy rights.
• Material containing malicious code or harmful attachments.
• Unsolicited advertising, spam or fraudulent communications.
• Information that you are not authorised to disclose.

We reserve the right to disregard, remove or decline to respond to submissions that breach this policy.

As a provider of professional consultancy services within the health and social care sector, we recognise the importance of confidentiality, privacy and responsible information handling.

Visitors must not submit confidential patient records, identifiable service-user information, sensitive employee records or other special category personal data through general website enquiry forms unless an appropriate secure and authorised process has been agreed.

Where information concerning health and social care organisations must be shared for consultancy purposes, suitable confidentiality and data protection arrangements should be established.

We encourage all users to consider the sensitivity of any information before submitting it electronically.

Our approach to handling personal information is explained in our Privacy Policy.

You must respect the rights, privacy and security of other individuals and organisations when using our website.

You must not:

• Attempt to obtain another person's personal information without authorisation.
• Use our website to facilitate harassment, intimidation or discrimination.
• Submit content intended to deceive, threaten or cause unlawful harm.
• Infringe the privacy, confidentiality or intellectual property rights of others.
• Misrepresent any association with Swift Management Services Limited.

We expect all website interactions to be conducted professionally and respectfully.

Our website may contain links to external resources, publications, regulatory bodies or third-party services.

Visitors accessing external websites are responsible for complying with the terms and conditions that apply to those services.

We do not control or accept responsibility for the security, content or acceptable use arrangements of independent third-party websites, except where responsibility cannot lawfully be excluded.

Links are provided for informational purposes and do not necessarily constitute an endorsement.

We encourage visitors to report suspected misuse, security vulnerabilities or other concerns relating to our website.

Examples include:

• Suspicious website activity
• Potential security vulnerabilities
• Unauthorised use of our business identity
• Fraudulent communications claiming to represent our company
• Suspected misuse of personal or confidential information

Reports should be submitted using the contact details provided at the end of this policy.

When reporting a potential security issue, please provide sufficient information to help us understand and investigate the concern.

You must not exploit, publicly disclose or continue testing an identified vulnerability without appropriate authorisation.

We will review reported concerns and determine whether further action is required.

We may use appropriate technical and organisational measures to protect our website against misuse, unauthorised access, cyberattacks and other security risks.

Such measures may include:

• Website security monitoring
• Firewall and network protection
• Detection of unusual or suspicious activity
• Access restrictions where necessary
• Maintenance of relevant technical and security logs

Any processing of personal information for these purposes will be carried out in accordance with applicable data protection legislation and our Privacy Policy.

We will take reasonable and proportionate steps to safeguard our website, systems and users.

Where we reasonably believe that this Acceptable Use Policy has been breached, we may take appropriate and proportionate action.

Depending on the nature and seriousness of the breach, this may include:

• Restricting or blocking access to the website
• Removing or rejecting prohibited submissions
• Suspending access to affected website functionality
• Investigating suspicious or potentially unlawful activity
• Reporting suspected criminal conduct to relevant authorities
• Taking legal action where appropriate and permitted by law

We reserve the right to act where necessary to protect our business, systems, website visitors and other affected parties.

Any action will be taken in accordance with applicable legal requirements.

You are responsible for your own conduct when accessing or using our website.

You must ensure that your activities comply with this policy, our Terms and Conditions and applicable legislation.

You must not knowingly undertake actions that could compromise website security, infringe the rights of others or interfere with legitimate website operations.

Nothing in this policy excludes or restricts rights or responsibilities that cannot lawfully be excluded.

We may review and update this Acceptable Use Policy periodically to reflect changes in:

• Applicable legislation and regulatory requirements
• Website functionality and available services
• Cybersecurity risks and recommended practices
• Business operations and internal procedures

Any revised policy will be published on this page with an updated "Last Updated" date.

Continued access to the website following publication of revised terms will be subject to the updated policy, to the extent permitted by law.

This Acceptable Use Policy is governed by the laws of England and Wales.

Any dispute arising in connection with this policy will be subject to applicable law and, subject to mandatory legal protections, the jurisdiction of the courts of England and Wales.

For questions regarding this Acceptable Use Policy, to report suspected misuse or to raise website security concerns, please contact: