Mission Statement

We aim to deliver tailored support to enable your organisation to achieve its potential through a specified project or by providing regular operational management support delivered by a dedicated experienced team.

Our Philosophy

We believe that our clients should be able to receive tailored support to enable them to deliver a high quality service. We will do this by listening carefully to your concerns and devising strategies to realise your full potential.

Whenever we accept a project, you can be assured of us working honesty, ethically and professionally to deliver you a tailored result. Our staff are approachable, friendly and open and will work hard to deliver your vision.

Services

Our services extend to Hospitals, Hospices, Care Homes, Registered Manager support, Banks & Administration, Catering and more.

Hospitals

Our team have worked in both NHS and private healthcare settings as clinicians, management and senior board level executives. We have an in depth appreciation of the challenges faced when delivering measurable high quality healthcare, often to very tight timescales.The team has many years of experience in both Operating Theatres and Intensive Care.

We can offer support in: change management, service design and review, complaint resolution, compliance workshops and more…

Hospices

We believe that ‘providing an excellent service’ at the end of a person’s life is one of the greatest privilege’s that someone can participate in.

Our team have previously assisted organisations to successfully achieve the Gold Standards Framework and the Six Steps Programme to develop your staff to deliver excellent care. We are experienced in service design, staff training, liaison with support services, GP’s Hospitals, Palliative Care Teams to enable you to deliver a compassionate and respectful service.

Catering for palliative care, and ensuring that meals are appetising can be a huge challenge, and we have a specialist in the field who has many years experience in menu design, review and implementation.

Care Homes

Our consultants have many years’ experience in the care home sector, having worked in almost all of the roles within Care, Administration, Catering and Management at both Home and National Levels. We recognise that operating a registered care service in the UK is challenging and every organisation needs assistance from time to time to address the complexities of providing a regulated service.

We are fully conversant with the requirements of CQC, CIW & CIS and achieving full compliance with regulated services.

Registered Manager Support

Care for registered managers is vital as it can be a lonely role. Having the right person to talk to about issues you are facing and being supported through situations can make all the difference. We offer totally confidential 1:1 support and coaching to give you the opportunity to discuss concerns and develop your practice as a registered manager to enable you to manage complex situations.

We can provide you with monthly mentorship and coaching discussions, telephone support, crisis management support and reflective discussion opportunities. We are able to provide varying levels of support, to suit both your needs and your pocket.

Banks and Administration

For many reasons it is sometimes necessary to take the difficult decision to cease trading. How this is managed is vital to everyone.

We have experience of both registering and deregistration of care settings. Whilst taking the decision to cease a service is extremely fraught, how you communicate with all of the stake holders can have a huge impact on the service users, who will naturally be extremely concerned about what will happen to their support.

Effective and timely communication is absolutely vital to ensure everyone is clear about the process and when changes will occur. Our consultants have the necessary experience to assist you through the process, from chairing meetings, to issuing notifications to regulators, service users, staff and relatives.

Catering Support

Our consultant Jamie Palfrey is an established Catering Management Professional with extensive experience and understanding of the residential and palliative care sectors. As a fully classically trained chef of some 25 years, Jamie and other members of the team are able to oversee care focused catering operations and offer solutions to ensure compliance with regulatory bodies the CQC (Regulation 14: Meeting nutritional and hydration needs), FSA and EHO (Food Safety Act 1990: On-going).

Jamie is also a fully accredited PTLLS & DTLLS trainer with particular interests in Food Safety Training and offers guidance in all matters to HACCP writing and catering premises planning.

Hospitals

Our team have worked in both NHS and private healthcare settings as clinicians, management and senior board level executives. We have an in depth appreciation of the challenges faced when delivering measurable high quality healthcare, often to very tight timescales.The team has many years of experience in both Operating Theatres and Intensive Care.

We can offer support in: change management, service design and review, complaint resolution, compliance workshops and more…

Hospices

We believe that ‘providing an excellent service’ at the end of a person’s life is one of the greatest privilege’s that someone can participate in.

Our team have previously assisted organisations to successfully achieve the Gold Standards Framework and the Six Steps Programme to develop your staff to deliver excellent care. We are experienced in service design, staff training, liaison with support services, GP’s Hospitals, Palliative Care Teams to enable you to deliver a compassionate and respectful service.

Catering for palliative care, and ensuring that meals are appetising can be a huge challenge, and we have a specialist in the field who has many years experience in menu design, review and implementation.

Care Homes

Our consultants have many years’ experience in the care home sector, having worked in almost all of the roles within Care, Administration, Catering and Management at both Home and National Levels. We recognise that operating a registered care service in the UK is challenging and every organisation needs assistance from time to time to address the complexities of providing a regulated service.

We are fully conversant with the requirements of CQC, CIW & CIS and achieving full compliance with regulated services.

Registered Manager Support

Care for registered managers is vital as it can be a lonely role. Having the right person to talk to about issues you are facing and being supported through situations can make all the difference. We offer totally confidential 1:1 support and coaching to give you the opportunity to discuss concerns and develop your practice as a registered manager to enable you to manage complex situations.

We can provide you with monthly mentorship and coaching discussions, telephone support, crisis management support and reflective discussion opportunities. We are able to provide varying levels of support, to suit both your needs and your pocket.

Banks, Administration + Legal Support

For many reasons it is sometimes necessary to take the difficult decision to cease trading. How this is managed is vital to everyone.

We have experience of both registering and deregistration of care settings. Whilst taking the decision to cease a service is extremely fraught, how you communicate with all of the stake holders can have a huge impact on the service users, who will naturally be extremely concerned about what will happen to their support.

Effective and timely communication is absolutely vital to ensure everyone is clear about the process and when changes will occur. Our consultants have the necessary experience to assist you through the process, from chairing meetings, to issuing notifications to regulators, service users, staff and relatives.

Expert review and witness statements to the Legal Profession.

Catering Support

Our consultant Jamie Palfrey is an established Catering Management Professional with extensive experience and understanding of the residential and palliative care sectors. As a fully classically trained chef of some 25 years, Jamie and other members of the team are able to oversee care focused catering operations and offer solutions to ensure compliance with regulatory bodies the CQC (Regulation 14: Meeting nutritional and hydration needs), FSA and EHO (Food Safety Act 1990: On-going).

Jamie is also a fully accredited PTLLS & DTLLS trainer with particular interests in Food Safety Training and offers guidance in all matters to HACCP writing and catering premises planning.

Our Programmes

Swift Management Blog

Why use a consultancy team

Covid-19 Advice for Small Providers

Our Team

OUR TEAM HAS THE

EXPERTISE

Robert York and Christopher Stringer are the founders of Swift Management Services Limited. They are both highly experienced in the health sector, having worked for the NHS, Private and Charitable providers. We believe that taking time to understand your situation can bring about an effective and sustainable outcome.

Robert York

Christopher Stringer

Get in Touch

Please fill in your details, along with a brief description of the support you are looking for. With a variety of experts in their field, we are confident we can provide the support you seek and resolve your concerns.

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