Crisis Management
No provider ever wants a crisis situation, but if they occur a
experienced team can make all the difference.
Help is just a phone call away!
When a crisis hits, it is vital to
- Limit damage, to reputation and further loss of business.
- To have open and honest dialogue with the people who use the service and regulators
- Have a plan to put things right
- Move forward quickly
We can assist and support any provider though the minefield of issues that can hit all at the same time when managing a crisis.
Our Crisis team is on hand 24 hours day
Our experienced team, are able to start supporting you immediately in hours of your first call, we can send the support you need and help you quickly bring the situation under control. When a problem hits, it feels like everyone is looking for answers quickly, the pressure that both managers and providers can feel at this time can be overwhelming especially if the problem is time bound. We are here to help!
We assist providers in crisis on a daily basis and we know what you are going through.
Our crisis management team work regularly with providers with:
- Resolving complex and enduring Safeguarding investigations by the local authority
- Regulatory enforcement including “Notices of Proposals” and “Notices of Decisions”
- Managing negative press coverage
- Large scale enquires
- Support with abuse allegations
The other services we offer work towards preventing a crisis happening in the first place, Sometimes providers only look for help when the going gets tough, with a free consultation, followed by an immediate plan from our experienced team we can be supporting you almost immediately. We are able to refer you to specialist solicitors if required, which mean every eventuality is covered.
Our support can be at a distance with advice and mentoring or we can support you and your service on site up to seven days a week if required. We are here to help you and the first step is a free consultation.
What our clients say...
Frequently Asked Questions
Crisis can mean different things to different people. But usually we provide our services to clients who find themselves in extreme difficulty with regulators or local authorities, they usually are facing enforcement action or embargo. It can be anything that places the company or service at risk of reputational or financial damage.
It is absolutely not to late to use our service, but we need to act quickly. We would advise that you contact us as soon as you get the notice served. This gives us the most available time to get things in place and get a representation written.
The services we offer can be independent of legal representation however we would always recommend that we work in conjunction with a legal representative. We have the expertise in care and regulation and offer the evidence and support the improvements whilst the solicitors write the representation. This offers you the best possible levels of support. Our team then work with the company to make the improvements or changes required. Working hand in hand with solicitors, together we can have a real impact on outcomes.
We appreciate that any form of crisis management is extremely urgent, we can usually start work on cases within a few hours and can usually have a consultant with you within 24 hours.
We appreciate that any form of crisis management is extremely urgent, we can usually start work on cases within a few hours and can usually have a consultant with you within 24 hours.
The time it will take to resolve issues will depend on what the problems are, whoever we aim to work as quickly as possible. In some extreme instances we have provided ongoing support for up to a year and in other less serious cases we have only been involved for a relatively short space of time.
Yes, we are able to work with you, to resolve issues with local authorities who have placed an embargo on your service. We do this by way of completing a detailed action plan to resolve issues and monitor progress, with the permission of the client we liaise directly with the local authority and demonstrate the improvements. When they are satisfied the level of risk the service poses has been reduced they are usually very happy to remove the embargo. Because we are very accustomed to working with providers and local authorities we are able to move things along at a quicker pace.
This is very dependant upon what is required and how much of the improvement plan the provider wishes to undertake themselves. What can provide an individual estimate for each event and discuss package prices if required along with payment plans to spread the cost if required. We do however request some upfront funding as this work can be very time consuming given as the output are timebound.