Our team have worked in both NHS and private healthcare settings as clinicians, management and senior board level executives. We have an in-depth appreciation of the challenges faced when delivering measurable high-quality healthcare, often to very tight timescales.
The team has many years of experience in both Operating Theatres and Intensive Care.
We can offer support in:
Change Management Users of clinical services, whether that be self-pay, insurance, or clinical commissioning groups will very often base their decisions, not only on clinical outcomes, but also on how responsive, caring and well led the hospital is. We can support you through a change in your processes, be they relatively minor or a complete overhaul to the current approach.
Service Design & review An external audit of your service is a valuable way of ensuring that you are delivering your mission and gaining feedback on areas to improve. Whether you are looking to commission a new service, equipment, department or simply conduct a critical review prior to a regulatory inspection we are able to provide you with an honest evaluation of your service or provide a feasibility study to assist you in planning a new service.
Complaint resolution or dealing with difficult issues can be very demanding on resources. Sometimes it is necessary to seek external resources to support you with attending commissioning panels, meeting with complainants, regulators, and conducting investigations. Out team will support you at each stage of the process.
Compliance workshops In the rapidly changing world of healthcare, it can be a challenge to ensure that all of your teams are up to date with the latest developments, legislation and external factors that influence the service that you deliver. We can provide workshops tailored to the way in which your teams learn to help you maintain full compliance and delivery consistent outcomes to service users.